Waiting for Results

Written By CDL Rapid Screening Consortium (Super Administrator)

Updated at March 1st, 2021

Once an employee has completed the sample collection procedure they will be asked to leave the testing station. The organization should decide if they want participants to wait in a designated Results Waiting Area or if the employee should return back to work to be notified of the results through email or phone. The protocol followed for waiting for results and cleaning procedures should always follow best practices for infection prevention and control measures from a clinical perspective.

The following items should be taken into consideration when determining if employees should wait for results or return to work.

Considerations

  1. If providing a Results Waiting Area, sufficient space must be provided to allow for 6’ minimum space between employees while they wait. Recommendation is to not provide seating to minimize touchpoints and cleaning requirements. Masks are required. 
  2. What is more convenient for employees? Since results could take 15-20 minutes, being able to return to work while they wait may be more convenient and better use of employees' time rather than waiting for results. 
  3. How are the employees communicated the results? If the intent is to communicate the results to the employees through email or text then there isn’t a reason to require the employees to wait for the results.
  4. Screen time management - If results communications are delayed there is less pressure to communicate the results immediately if the employee isn’t waiting for the results before they return to work.
  5. Reduce COVID-19 transmission - requiring the employee to wait for results and immediately quarantine and be escorted out of the building could reduce the risk of transmission. A project team member would need to collect the employees belongings which maybe cause some privacy and security issues.

In the future (not part of the pilot) if more frequent screening is utilized and is a requirement to enter a workspace then a Designated Results Waiting area would need to be utilized.

Communications

The following is the recommended verbal communication that the Trained Personnel performing the sample collection will tell the participant once they have finished the sample collection:

  • Return to Work
    • Thank the employee for participating in the pilot
    • Let them know that they will be contacted via phone or email in the next 30 minutes and to have their phone on them and accessible
    • Ask them to return to work as normal while they wait for their results. If results are positive they will be instructed on next steps.
    • Note: Consider messaging specific to your implementation - for example, employee may plan to leave the building to head home after the end of the shift.
  • Results Waiting Area
    • Thank the employee for participating in the pilot
    • Let them know that they will be contacted via phone or email in the next 20-30 minutes and to have their phone on them and accessible.
    • Ask them to wait in the designated Results Waiting Area while they wait for their results. If results are positive they will be instructed on next steps.

Results Waiting Area

If the organization decides to require that participants wait for results in a designated waiting area the following should be taken into consideration:

  • The size of the Results Waiting Area will depend on the number of screening stations with a recommendation of space for two - three people in the waiting area for each screening station. 
  • There needs to be sufficient space for physical distance in the Results Waiting Area so that participants are at minimum 2 meters apart
  • Recommendation is that for participants that screen positive and they are waiting in the designated Results Waiting Area to call them on the phone or ask them to come into a results room to communicate the positive screen result. This would be done by the Results Manager.
  • For participants that screen negative and are waiting in the designated Results Waiting area they can be sent an email with their negative result and instructed to return to work or their daily activities.

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